Mark Southern
Innovator - Creator - F&B Professional
RECENT PROJECTS
Project | 01
Project | 01 The Shop - Retail Market v.2
Born from a need to update the micro-market in Hilton Garden Inn Brand, this solution decreased overall build cost, while increasing revenue and guest satisfaction. Increased flexibility was needed as the Brand moved into more non-prototype builds. This scalable approach ensured adoption across all types of hotels.
Project | 02
Project | 02 Modular Display Ware
My team worked with PaulWylde to create a fully flexible and scalable solution for breakfast presentation. Each piece is designed to be interchangeable and fit together in an infinite number of combinations. Multiple colors and finishes were created to increase acceptance. This product has now been implemented in over global 3,500 hotels.
Project | 03
Project | 03 MenuBuilder - Digital Menu Platform
With almost 750 hotels in Hilton Garden Inn Brand, a different paradigm was needed to facilitate menu consistency and production. We created a digital menu portal that hotel teams can access to build Brand approved menus. This resource hosts templates for restaurant, bar and in-room dining.
Project | 04
Project | 04 F&B(i) By Hilton - Mobile App
Making sure over 30,000 Team Members can access the most up to date information in realtime, required a thoughtful solution. My team built a mobile app to allow tools & resources to be shared with Team Members, where they need, when they need it and on their own device. On the fly translation into 12 languages made the app more valuable across the enterprise. The mobile app was developed in Apple iOS, Android and Amazon Kindle.
Project | 05
Project | 05 The Shop - Version 1
Seeking to reimagine the retail shop in Hilton Garden Inn, we partnered with FRCH Design to create a market style solution that would pull the guest into space and engage them in a more immersive shopping experience. The result were a 300% increase in sales and increased guest satisfaction scores.
Project | 05 The Shop - Version 1
Seeking to reimagine the retail shop in Hilton Garden Inn, we partnered with FRCH Design to create a market style solution that would pull the guest into space and engage them in a more immersive shopping experience. The result were a 300% increase in sales and increased guest satisfaction scores.
Project | 06
Project | 06 tru by Hilton Brand Launch
My team worked tirelessly to create key components of the tru by Hilton Brand. Moving from pure white-paper ideation to first hotel opening in under two years. With over 450 hotel deals signed or in negotiation, tru by Hilton is considered the Industry's most successful Brand launch ever.