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Anchor 1
Professional ​

A passion for all things travel and hospitality have guided Mark’s business and personal journeys.   He is a successful entrepreneur having created multiple concepts for his own restaurant company and global intrapreneur delivering large-scale innovation at Hilton Inc.    An award-winning strategist, who fixates upon the customer experience to create great products and service systems that have revolutionized the hotel industry.   


Unidine - Compass Group

Regional Vice President

  • Transitioned system into Undine from a competitor

  • $31M in Revenue, $52M Total Managed Volume

  • Talent Management of 5 direct reports, 70 managers, and over 700 team members

  • 14 nationwide locations

  • Single system client relationship, working with C-Suite members to local unit leadership

Vi Senior Living

AVP - Food & Beverage

Discipline Leader for the Premier Senior Housing company in the US. Passionate about developing industry leading initiatives that allow our Team Members to create amazing experiences for our Residents.   Fortunate to work with a organization that cares deeply about their customer and employees.   Lucky to be in a role that allows me to support our professional Community based teams, in delivering world-class service every day.


•    Operational F&B Leader for 10 Luxury Senior Living CCRCs across the US

•    Managed annual CAPEX Budget as part of Master Planning Cycles

•    Oversaw GPO relationship for organization

•    Planned renovations and updates to all Restaurant Concepts within Communities


Director Brand Programs – Global F&B, Focused Service & All-Suites Brands

• Managed global F&B programs serving over 120 million meals annually

• Developed mobile app on three platforms giving over 30,000 hotel Team Members better access tools and resources

• Created F&B concepts for full-service operations, including restaurants, bars and retail areas

• Wrote all F&B brand standards for U.S. and international operations for five international brands

• Facilitated all food product development with manufacturers, supply chain and agency partners

• Increased average revenue by 12% YOY each year for five years on $350 million base – Hilton Garden Inn Brand

• Envisioned and launched three new retail markets, that increased AUV by 220%

• Introduced complete systematized approach to F&B operations for 700 unit Hilton Garden Inn Brand, including all meal periods, catering, beverages and retail outlets




Director Product Innovation, Focused Service Brands

• Responsible for translating Brand ethos into customer experiences

• Oversaw integration of new products into existing programs, as well as full product launches

• Led the opening of over 700 hotels in five Brands

• Developed a proprietary display ware system currently in US Patent review

• Created digital menu platform, operating in three languages for North & South America

• Launched two completely new hotel brands, including design and operational programming - Home2 Suites by Hilton and tru by Hilton

• Led global prototype development for Europe, Middle East, Asia, China- Mongolia, North America and South America



Blind Onion Pizza and Pub (7 locations)

Dodge City Saloon (3 locations)

Loose Moose Saloon (1 location)

Owner – Managing Director


• Led daily operations of ten full-service restaurants, QSR restaurants and high energy bars, and one casino/card room

• Created complete franchise system for concepts before selling business

• Developed and implemented consistent training and development guidelines for all positions

• Developed four themed restaurant concepts, from inception through opening

• Renegotiated all purchasing agreements saving 3.5% on COGS

• Managed more than 225 employees


Design Thinking

Global product development

Customer journey integration

Multi-unit management

Operational systems creation

Financial controls and accountability

Product strategy and life cycle


Large scale project management

Marketing planning

New unit openings

Restaurant & Retail concept creation,

branding and design

Innovation process management

Technology integration


Moderate Fluency in German

Kitchen Spanish

Masters of Liberal Arts - Management
Harvard University Extension School
Cambridge, MA

May 2019

Masters in Management with an emphasis on Organizational Behavior. Completed Graduate Real Estate Certificate.



Bachelor of Arts - Hospitality Business Management
Washington State University
Pullman, WA

Nationally recognized Hospital​ity Program hyper-focused on business acumen and guest experience

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